Terms and Conditions

T&Cs- version 1 (11/04/2023)

These Terms and Conditions should be viewed along with our Privacy Policy and Cookie Policy (collectively Terms) and apply to the website at vape-kings.co.uk, together with any transactions therein including any correspondence between us and you.

Please read these Terms carefully before using the Website. Using the Website indicates that you accept these Terms regardless of whether or not you choose to register with us or place any transaction. If you do not accept these terms, do not use the Website.

This Website is owned and operated by Vape Kings, registered in England under company number [XXXXXX]. Registered offices at Vape Kings Grosvenor House 3 Chapel Street Congleton Cheshire CW12 4AB

Telephone: 07568 462 439

Email: info@vape-kings.co.uk

 

  1. General Terms of Use
  • By accessing any part of the Website, you shall be deemed to have accepted these terms in full. If you do not accept these terms in full, you must leave the Website immediately.
  • By accessing any part of the Website, you shall be deemed to have accepted the Privacy Policy in full. If you do not accept these terms in full, you must leave the Website immediately.
  • Vape Kings may revise these Terms at any time by updating this posting. You should check the Website from time to time to review the then current terms, because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages on the Website.
  • You may access the Website without registering your details with us, however some areas of the Website are only available to you if you register.
  • Our products are available only to individuals over the age of 18 years old. By placing your order for our products, you are confirming that you are over the age of 18 years old. We may carry out additional verification to check your age (including the use of 3rd party providers), and in the event that we determine that you are not legally permitted to order the products, or you refuse to provide verification of age, we shall be entitled to end the contract without notice. By visiting the site and placing any order you explicitly agree to Vape Kings conducting age verification on you.
  • The Website operates as a retailer, and we do not generally supply wholesale customers. If you have a wholesale enquiry, please contact us using the details above. These Terms apply to retail customers.
  • Service availability
    • We aim to ensure that the Website is available 24 hours a day, however we shall not be liable if for any reason the Website is unavailable at any time or for any period.
    • Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
  • Registration
    • Each registration is for a single user only. Vape Kings does not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you.
  • Disclaimer
    • The Website is provided free of charge and without warranties or guarantees. Vape Kingsendeavours to ensure that the information on the Website is correct, however does not warrant the accuracy and completeness of the material on the Website. Information contained on the Website may contain technical inaccuracies or typographical mistakes. Vape Kings may update or make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and Vape Kings makes no commitment to update such material.
    • The material on the Website is provided on an as is basis, without any conditions, warranties or other terms of any kind either express or implied. Accordingly, to the maximum extent permitted by law, Vape Kings provides you with the Website on the basis that Vape Kings excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions as to non-infringement, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to the Website.
    • You accept the risk that data transmitted electronically to Vape Kings via the Website or otherwise may be intercepted before reaching Vape Kings or accessed from Vape Kings data storage means by third parties unauthorised by Vape Kings and may be exploited unlawfully by the said unauthorised third parties. Vape Kings does not assume responsibility for guarding against the acts of the said unauthorised third parties.
  • Liability
    • Vape Kings, any other party (whether or not involved in creating, producing, maintaining or delivering the Website) and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, special, punitive or consequential loss or damages, or any loss of income, profits, anticipated savings, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses, worms, Trojan horses, logic bombs or other malicious or technologically harmful items that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website, or your downloading of any material from the Website or any websites linked to the Website.
    • Nothing in these terms shall exclude or limit Vape Kings liability for:
      • death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
      • fraud or fraudulent misrepresentation; or
      • any liability which cannot be excluded or limited under any applicable law.
      • If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

 

  1. Conditions of Use
  • Placing an Order
    • All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
    • Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time.
    • It is your responsibility to ensure that (i) the order is correct and (ii) the address is correct, before proceeding with payment. Orders cannot be amended once the payment has been taken and Vape Kings has no obligation to make any amendments for such. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) successfully process your payment or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded (‘Dispatch Confirmation’). The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation.
    • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
    • The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
    • You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.
  • Products offered
    • Vape Kings offer products for a discount that may be past best before date or may constitute returned non faulty devices or products; all product details will be listed on the individual item description and t is the customer’s responsibility to check any date and additional information before purchasing; if you are unsure of any information, please contact us for clarification before proceeding with the purchase as all sales of such items and final and cannot be returned or refunded.
    • Vape Kings reserves the right to refuse a refund on an such item with past best before date, or other fault where this has been correctly advertised.
  • Refunds and Replacements
    • Although we take great care in ensuring items are advertised correctly, and when picking/packing our orders to ensure that they are packed safely, mistakes can happen.
    • For all claims (missing, damaged or warranty)
      • please email us including your name, order number and full details of the items relating to the claim, together with photo evidence where appropriate.  Please do not discard of any packaging as evidence of this may be required to validate your claim.
      • Do not send any items to us before you have received confirmation from us, which may include an Authorisation Number which must be included in any items returned to us.
      • All refunds for validated claims are automatically provided as replacement, or credit to the Vape Kings account, and in some cases may be processed back to the payment method used for the order.
      • Vape Kings reserves the right to determine whether a refund or replacement can be offered. In some cases it may not be possible to provide a replacement (for example where the product is no longer available or it is not viable for any other reason to provide a replacement).
    • Missing and damaged Items
      • Any missing or damaged items must be reported within 24 hours of delivery. Vape Kings reserves the right to refuse a refund or replacement for any issues raised after this time. Vape Kings uses CCTV and internal checks, which may include weight checks to verify missing items and may ask for further information from you to validate any missing or damaged items, such as photographs, batch numbers or return of faulty or damaged items.  If evidence is requested and not provided, Vape Kings reserves the right to refuse a refund or replacement.
    • Warranty claims
      • On receipt of defective goods, we will test and inspect the product. If the item is found to be defective we will offer you a refund or replacement. If the product is no longer available we will issue a refund including your postage fees, or an exchange for an alternative product of your choosing.
      • If the goods are deemed not to be defective or damage is caused by misuse, accidental damage or wear and tear, we will not issue a replacement or raise a credit and you will be liable for all costs incurred returning the goods to us.
      • Please be aware that e-cigarette kits are made up of different parts and are therefore subject to different warranty durations which differ based on the product and the manufacturer. Please email us with any warranty claim requests for further information
    • E-cigarette kits and devices (that use external batteries) have a limited 6 month warranty starting from the date of purchase for a brand new item. This can vary if you purchased a discounted or promotional item.
    • Batteries and mods have a finite life span dependant on usage. They each have a 60-day warranty starting from the date of purchase. This warranty is void if the unit has been broken due to mishandling and/or tampering.
    • Clearomizers, atomizers (also known as coils or heads), pods and tanks are consumable items and are not covered under warranty.
    • Some tank parts regardless of make or capability are likely to wear out over time. Those parts need to be regularly maintained and/or replaced to achieve good working order of the product.
    • Coils, replacement pods and tanks have a variable lifespan. This can be anywhere between 2-14 days, but this is heavily dependent on liquid, power and usage.
    • E-Liquids are a consumable item, sold in sealed bottles and are not covered under warranty.
    • Chargers, charging cases, leads and wall adaptor plugs are covered by a warranty period of one year (12 months) from the date of purchase.
      • We reserve the right to change our warranty conditions without notice. We also reserve the right to refuse items returned to us which do not fulfil our stated requirements.
      • Please note, warranties are not guarantees and only cover manufacturing faults.
      • All warranties outlined above not be applicable for:
    • fair wear and tear;
    • wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
    • failure by you to operate or use the products in accordance with instructions;
    • failure by you to carry normal maintenance of the products including regular cleaning of components and connectors;
    • any alteration or repair by you or by a third party who is not one of our authorised repairers; or
    • any specification provided by you
      • This does not affect your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
    • Delivery and Charges
      • The costs of delivery will be as displayed to you on our website. Vape Kings may require a minimum value of order for certain delivery services. During the order process we will offer alternative delivery services and costs, which will be in addition to the value of the order. We will contact you or provide you with an estimated delivery date. International delivery times will vary from country to country.
      • Delivery times can fluctuate depending on the carrier, and Vape Kings accepts no liability delivery is delayed by an event outside our control.
      • If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier may leave this in a safe and secure location or leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
      • If an incorrect address is confirmed for the delivery on your profile, and the delivery is made to this address, Vape Kings reserves the right to refuse a refund if the order has been delivered. If an order has been delivered to an incorrect address but signed for in the name of the customer, it is the customer’s responsibility to raise this with the local police authority.
      • For international deliveries you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. However, if we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used.
    • Order Cancellation
      • For most products bought online you have a legal right to change your mind within 14 days and receive a refund.
      • You do not have a right to change your mind in respect of:
        • products sealed for health protection or hygiene purposes. Electronic cigarettes, clearomizers, atomizers (also known as coils or heads), pods and tanks are oral based products, once opened or used cannot be returned for hygiene and safety reasons unless defective;
        • products perishable or otherwise liable to deteriorate or expire rapidly. E-liquid is classed as a perishable product and cannot be returned unless defective. In the event we allow you, at our sole discretion to return this item, we may reduce your refund to reflect any reduction in the value of the products dependant on their condition, and based on your handling of them;
        • any products which become mixed inseparably with other items after their delivery.
      • Where you exercise your rights under this clause, you must
        • notify us of your intention to cancel, by emailing us. You will be given an Authorisation number which must be included with returned items. Any unsolicited or unauthorised returns may be disposed of with no further liability on us to provide a refund.
        • safely return all goods at your own expense (unless the products are defective), unopened and unused in the original packaging to Vape Kings Grosvenor House 3 Chapel Street Congleton Cheshire CW12 4AB.
        • Include all documentation, full name, order number and reason for return, including Authorisation number.
        • send returns via a recorded delivery method, fully insured for the full value of goods, ensuring correct postage amount is paid. You have a duty to take reasonable care of any goods whilst they are in your possession. We will not be liable for any items lost in the post.
        • ensure that all returns are received by us within 10 working days of contacting us. If an item is not returned within this time frame, we may not be able to accept it.
        • allow up to 5 working days for items to be checked and the refund issued.
      • If we are not at fault and you do not have a right to change your mind, you may still be able to end the contract before it is completed, but you may have to pay us compensation. If you want to end a contract before we have despatched items to you, please contact us by email. If we are able to end the contract we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
    • Other
      • The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours or products accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
      • Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
      • Vape Kings reserves the right to mark an item as out of stock after the order is placed and stop the item(s) being picked and packed. For any items that are marked as out of stock on the order, a credit will be added to your Vape Kings The credit can be automatically refunded to the payment method when a request is sent to us via email
      • Vape Kings reserves the right to cancel any order up to the point of delivery of the order and issue a full refund. Reasons for this cancellation can include, but are not limited to:
        • Incorrect pricing.
        • Potentially fraudulent order.
      • Vape Kings reserves the right to refuse custom at any point without prior notice.
    • General
      • If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
      • No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
      • Entire Agreement. These Terms form the entire basis of any agreement reached between you and us.
      • Law and Jurisdiction. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
    • Promotions, Discounts and Reviews
      • Vape Kings reserves the right to cancel any issued discount code or promotions at any point without prior notice.
      • In the event of a malfunction on an advertised promotion Vape Kings reserve the right to withdraw this promotion or refuse the application of this promotion to an order.
      • Discounts and Offers. All products that are discounted are subject to availability and we have the right to withdraw or amend offers and discounts at the promoter’s discretion. Percentage discounts are rounded to the nearest decimal place for design purposes, the unrounded values will be applied to your order upon check-out.
      • Social Media Competition(s). All entrants must be 18+ and have followed the competition requirements, including liking or following the page. Winners will be picked at random. Colour variants for products are subject to availability. If the winner does not respond within 24 hours they are no longer eligible for the prize and a new winner will be chosen at random. All competition winners must have a Vape Kings account set up on the website to receive their prize. All competitions can be amended or withdrawn at the discretion of the promoter.
      • If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.